The aviation industry has always been a leader in development and innovation. Over the years, as the industry has matured and grown, a finely balanced ecosystem has been built through constant activity, growth, change and advancements. This ecosystem, which is comprised of all the players present in the airport environment, has supported tremendous growth in low-cost travel and has met the needs of an ever increasing and diverse number of travellers.
The report provides an independent, expert, perspective about future strategies and models which will help determine the way airlines and airports can deliver a streamlined, stress free and holistic service to their customers. The good news is that travellers have told us they will be willing to spend more time and money at the airport, but only if the airport experience comprises inspiring leisure options and a competitive, enticing retail offer.